Custom inquiry
Need a special build, odd size, or a quick answer?
Share the goal, where the display will live, and any date you are trying to hit. A short brief is enough to start.
Custom build support
Contact Illumin3D
Have a question about a custom LED logo light box, LumaGlow smart display, artwork file, gift idea, display size, or order timing? Send Illumin3D the details and the team will help you choose the right display path.
- Production
- Most custom builds take 1-2 weeks before shipping.
- Artwork
- PNG, JPG, SVG, WEBP, PDF, AI, EPS, and PSD references can help.
- Shipping
- US shipping uses USPS or UPS service estimates at checkout.
What to send
The right details make the first reply useful.
Use the contact form for questions before ordering, custom size requests, artwork concerns, or deciding between a custom logo light box and a ready-to-order LumaGlow display.
Custom logo light boxes
Include the logo or design direction, brand colors, target size, display location, and whether the piece is for a business, gift, sports/team display, desk, shelf, or wall.
LumaGlow questions
Share the use case that matters most: countdown, count-up, weather, clock, calendar, desk, nightstand, shelf, or milestone gift.
Artwork readiness
The current product flow can work from PNG, JPG, JPEG, SVG, WEBP, PDF, AI, EPS, and PSD references. Send the cleanest file you have when you start the order.
Timing and delivery
Most custom Illumin3D builds take 1-2 weeks to produce before shipping. Illumin3D ships within the United States; local pickup is not available.
Start faster
Already know the direction?
Choose the closest product or gallery route and use the contact form only for the details that need a human answer before checkout.